Dito Customer Service Number | Toll Free | Landline | Email

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DITO Telecommunication is one of the newest telecom players in the Philippines, offering innovative services and competitive packages. But like any tech-driven company, having reliable customer service is a must. Whether you’re facing network issues, billing concerns, or just have some questions, knowing how to reach DITO’s customer service is essential.

How to Contact DITO Customer Service

DITO Network offers several convenient channels for you to reach out to their customer service team. Let’s explore each of them:

DITO Hotline: 185

This is the most direct way to get in touch with DITO. Simply dial 185 from your DITO-powered phone, and you’ll be connected to their customer care hotline.

Is It Free?

  • Yes, calling 185 is absolutely free for DITO subscribers.

24/7 Availability

  • DITO’s hotline operates round the clock, ensuring you can reach them whenever you need assistance.

Live Chat via DITO App

Real-Time Assistance

If you prefer typing to talking, the DITO App offers a live chat feature. You can chat with a customer service representative in real time to get your questions answered or issues resolved.

How to Access Live Chat

  • Download and install the DITO App.
  • Open the app and navigate to the “Help & Support” section.
  • Look for the “Live Chat” option and start a conversation.

Email: [email protected]

Detailed Inquiries

For more complex issues or if you need to provide documents, email is a good option. DITO’s customer care email address is [email protected].

Response Time

While email responses may not be as instant as phone calls or live chat, DITO strives to reply to your emails within a reasonable timeframe.

Face-to-Face Assistance

If you prefer in-person interaction, you can visit any DITO Experience Store. Their knowledgeable staff can help you with various concerns, from SIM card activation to device troubleshooting.

DITO Telecommunity understands the importance of excellent customer service. They offer various channels to make it easy for you to reach out and get the support you need. Whether you prefer a phone call, live chat, email, social media, or a visit to their store, DITO is committed to providing a positive and helpful experience.

Is DITO’s customer service hotline available 24/7?

Yes, you can call 185 anytime, day or night.

Can I contact DITO customer service through social media?

Absolutely! DITO is active on Facebook, Twitter, and Viber.

Do I need to have the DITO App to use live chat?

Yes, the live chat feature is accessible through the DITO App.

What should I do if I don’t get a response to my email?

You can try reaching out through other channels, such as calling 185 or using the live chat feature.

Are there any fees for contacting DITO customer service?

No, contacting DITO customer service through their official channels is free of charge.

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